If you opened a ticket and didn't receive a confirmation email from us, or you're not receiving emails about your Squarespace Domain, this guide can help you troubleshoot the missed messages.
Tip: If you're having issues receiving site notifications, visit Troubleshooting site change notifications.
Ensure we have the correct email address
We might be sending emails to an old or incorrect email address. To learn where to find or change the email address associated with your account, visit Updating your account email address.
Look in your spam folder
If you're subscribed to all email notifications and not receiving our emails, check your spam/junk folder. If you find any Squarespace emails filtered to spam or junk, check the sender email address and ensure you add that address to an allowlist.
Create an "allowlist"
To prevent our emails from being marked as spam, create an "allowlist," or a list of trusted senders, in your email account. This makes a rule or filter that accepts all emails from our official email addresses.
If you're not sure how to set this up, contact your email provider for support. Options may vary depending on your provider.
Getting more help
If following this guide doesn't fix the issue, contact us from a different email address so we can help.