If you opened a ticket and didn't receive a confirmation email from us, or you're not receiving emails about your Squarespace Domain, check your spam/junk folder. To prevent these emails from being marked as spam, add a rule or filter to accept all emails from these addresses:
- firstname.lastname@example.org (Customer Care)
- email@example.com (Customer Care)
- firstname.lastname@example.org (Email notifications from your site)
- email@example.com (Form Block submissions from your site)
- firstname.lastname@example.org (Squarespace Note app)
- email@example.com (Squarespace Domain verification)
- firstname.lastname@example.org (Our Research team)
- email@example.com (Squarespace 5 billing notifications)
If this doesn't resolve the issue, contact us from a different email address so we can investigate this further.
Tip: If you're having issues with site notifications, visit our troubleshooting guide.