This guide includes a list of common error messages that you may come across in Squarespace 5 and recommended solutions.
| Error message | Next steps |
| "403 forbidden" | Visit 403 forbidden error. |
| CAPTCHA notification: "An internal error occurred" | Visit Visitors can't comment on my blog. |
| "Content Editor is loading..." | Visit My editor isn't loading. |
| Import failure notification | Visit Import failure. |
| "No Default Folder Page Selected" | Set a front page for your folder. |
| Security certificate errors | Visit Security certificate errors. |
| "The Squarespace account is not available." | Visit Regaining access to your site. |
| "Website Login (Unable to Login)" | Visit Login troubleshooting. |
| "Whoops. Something went wrong. The error has been logged by our system. Please try again." | There may be an issue with your account or sub-account status. Open a ticket to resolve the issue. |
Note: Squarespace 5 is our legacy platform from 2012. Although we still support Squarespace 5, fixing bugs or issues is a lower priority for us while we focus on our current platform, Squarespace 7.