This guide includes a list of common error messages that you may come across in Squarespace 5 and recommended solutions.
|Error message||Next steps|
|"403 forbidden"||Visit 403 forbidden error.|
|CAPTCHA notification: "An internal error occurred"||Visit Visitors can't comment on my blog.|
|"Content Editor is loading..."||Visit My editor isn't loading.|
|Import failure notification||Visit Import failure.|
|"No Default Folder Page Selected"||Set a front page for your folder.|
|Security certificate errors||Visit Security certificate errors.|
|"The Squarespace account is not available."||Your account has probably expired or has been suspended. Open a ticket to resolve the issue.|
|"Website Login (Unable to Login)"||Visit Login troubleshooting.|
|"Whoops. Something went wrong. The error has been logged by our system. Please try again."||There may be an issue with your account or sub-account status. Open a ticket to resolve the issue.|
Note: Squarespace 5 is our legacy platform from 2012. Although we still support Squarespace 5, fixing bugs or issues is a lower priority for us while we focus on our current platform, Squarespace 7.