Whoops errors

We do our best to keep all Squarespace 5 sites running smoothly, but occasionally you may see an error message that starts with the word “Whoops.” This is a general system error.

Certain things can trigger a Whoops error:

  • If you see the error when you click on Account Center in the Billing & Support section of the Website Management bar, there may be an issue with your account status.
  • If you see the error when you log into your site, you may be logging into an expired sub-account.

If you see this Whoops error, open a ticket so we can investigate and resolve the issue.

Note: Squarespace 5 is our legacy platform from 2012. Although we still support Squarespace 5, fixing bugs or issues is a lower priority for us while we focus on our current platform, Squarespace 7. Squarespace 7 has an improved interface. Learn if moving to Squarespace 7 is right for you.
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