Whoops errors

If you see a Whoops error, contact us so we can investigate and resolve the issue.

This is a general system error. Certain things can trigger it:

  • If you see the error when you click Account Center in the Website Management bar, there may be an issue with your account status.
  • If you see the error when you log into your site, you may be logging into an expired sub-account.
  • If your account name uses any capital letters. For instance, AccountName.squarespace.com.

Note: Squarespace 5 is our legacy platform from 2012. Although we still support Squarespace 5, fixing bugs or issues is a lower priority for us while we focus on our current platform, Squarespace 7. Squarespace 7 has an improved interface. Learn if moving to Squarespace 7 is right for you.
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