Form submission troubleshooting

On the Unlimited plan, you can add a form page or widget to collect data from your visitors.

Occasionally, the emails we send you after visitors complete the form have formatting issues and missing spaces, making the information hard to read. 

Our engineers are working to pinpoint the issue, but until we find a solution, you can view any submitted form data on your site in file storage:

  1. Log into your site.
  2. Click Website Management, then File Storage.
  3. Click the Captured Data folder.
  4. Each submitted form is saved in this folder as an Excel spreadsheet.
Note: Squarespace 5 is our legacy platform from 2012. Although we still support Squarespace 5, fixing bugs or issues is a lower priority for us while we focus on our current platform, Squarespace 7. Squarespace 7 has an improved interface, including more sophisticated form options. Learn if moving to Squarespace 7 is right for you.
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Form submission troubleshooting