Import failure

When moving from Squarespace 5 to Squarespace 7, you can transfer blogs, pages, comments, and galleries with the Import/Export tool.

Note: Images and other files uploaded via File Storage, rather than directly to the page, must be imported manually.

If you see a “Failure” message in the Import panel of your Squarespace 7 site, try importing again using your account name to log in, rather than your URL.

Your account name is the first part of your Squarespace 5 URL. For example, if your full Squarespace URL is, enter yoursite.

If the import fails after using your account name to log in, open a ticket. We can finish the import for you.

Note: Squarespace 5 is our legacy platform from 2012. Although we still support Squarespace 5, fixing bugs or issues is a lower priority for us while we focus on our current platform, Squarespace 7.
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