Managing sub-accounts

In Squarespace 5, you can add multiple sub-accounts to one master account site. Sub-accounts are available on all billing plans.

Master accounts:

  • Manage the billing for all sub-accounts
  • Need the sub-account's password to log in and edit the site for that sub-account
  • May qualify for discounted billing

Sub-accounts:

  • Log in with their own account name and password to edit content
  • Don't have access to billing information for the site
  • Can change their own site's password and account name
  • May qualify for discounted billing

The steps in this guide are for the owner of the master account. If you're the owner of a sub-account and you need to make a change, ask the master account holder to follow the steps below.

Add a sub-account

Add existing Squarespace 5 websites to a master account to make them sub-accounts:

  1. Log into the master account site.
  2. In the Website Management bar, click Account Center under Billing & Support.
  3. Below the plan information, add the account name and password for the site you want to add to this account.
  4. Click Add Managed Account.

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  1. Click Confirm Transaction.

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  1. The sub-account will appear in your Account Center.

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Change a sub-account's billing plan

To change the billing package of a sub-account, for example from Standard to Unlimited, follow these steps.

Note: Once accounts are linked, the master account and sub-accounts can only be on monthly billing subscriptions.

Logging into a sub-account

To edit a sub-account, log into it directly:

  1. Go to http://username.squarespace.com/display/Login, replacing "username" with the sub-account's unique identifier.
  2. Use the sub-account's unique identifier and password to log in.
Note: To adjust billing, log into the master account, then follow these steps.

Reactivate an expired sub-account

To reactivate a sub-account that has expired, while keeping it connected to the master account:

  1. Log into the master account site.
  2. In the Website Management bar, click Account Center under Billing & Support.
  3. In the Sub-Account section, click the area next to the sub-account name.

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  1. Choose an option from the Plan drop-down.
  2. Click Buy Account.
Tip: To reactivate the sub-account as an independent site, first remove the sub-account from the master account.

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Remove a sub-account

Note: Currently these steps aren't supported. To unlink a sub-account, contact us.

To remove a sub-account from a master account:

  1. Log into the master account site.
  2. In the Website Management bar, click Account Center under Billing & Support.
  3. In the Sub-Account section, click the area next to the sub-account you want to remove.

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  1. In the management tray that slides out, click Unlink Account.

The sub-account will expire at the end of its billing period.

Note: If you see a Whoops error, open a ticket so we can investigate the issue.
Note: Removing a sub-account may affect your billing discount.

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Delete a master account

Before expiring, canceling, or deleting a master account, we recommend you unlink or remove all sub-accounts.

When a master account is canceled, its sub-accounts will stay active until the end of their billing cycles.

To make billing changes to a linked sub-account after its master account is expired, canceled, or deleted, go to the direct login URL for the master account.

  • If there's a Login button in the top right corner, log into the master account to make billing changes for the sub-account.
  • If there's no Login button, ensure you're logging in at the direct URL, and that the URL starts with http: instead of https:. If you still can't log in, contact us.

To reactivate a sub-account that's gone offline after its master account has expired, reactivate the master account.

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Whoops errors

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If you see a Whoops error when you log into a sub-account and click Account Center in the Website Management bar, ask the master account owner to check that neither the master account nor the sub-account has expired.

  • If the master account has expired, follow these steps to reactivate the account. After reactivating, confirm the sub-accounts are also reactivated.
  • If the sub-account has expired, follow these steps.

If you're still having issues after following these steps, open a ticket so we can investigate and resolve the issue.

View a sub-account's invoices

To view invoices for a sub-account, log into the master account and go to the Billing History area in the Account Center.

Discounted billing

Managing multiple accounts under one master account entitles you to a discount on all accounts. The discount is applied automatically.

The amount depends on the number of linked accounts:

  • 2-5 billable accounts - 15% discount
  • 5-10 billable accounts - 20% discount
  • 11 or more billable accounts - 25% discount
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