Managing sub-accounts

In Squarespace 5, you can add multiple sub-accounts to one master account site. Sub-accounts are available on all billing plans.

Master accounts:

• Manage the billing for all sub-accounts
• Need the sub-account's password to log in and edit the site for that sub-account
• May qualify for discounted billing

Sub-accounts:

• Log in with their own account name and password to edit content
• Don't have access to billing information for the site
• Can change their own site's password and account name
• May qualify for discounted billing

The steps in this guide are for the owner of the master account. If you're the owner of a sub-account and you need to make a change, ask the master account holder to follow the steps below.

Does my site have sub-accounts?

To see if your site has sub-accounts:

1. Log into your site.
2. In the Website Management bar, click Account Center under Billing & Support. Any sub-accounts will display here.

Add a sub-account

Add existing Squarespace 5 websites to a master account to make them sub-accounts:

1. Log into the master account site.
2. In the Website Management bar, click Account Center under Billing & Support.
3. Below the plan information, add the account name and password for the site you want to add to this account.
4. Click Add Managed Account.

5. Click Confirm Transaction.

6. The sub-account will appear in your Account Center.

Change a sub-account's billing plan

To change the billing package of a sub-account, for example from Standard to Unlimited, follow these steps.

Note: Once accounts are linked, the master account and sub-accounts can only be on monthly billing subscriptions.

Logging into a sub-account

To edit a sub-account, log into it directly:

1. Go to http://username.squarespace.com/display/Login, replacing "username" with the sub-account's unique identifier.
2. Use the sub-account's unique identifier and password to log in.

Note: To adjust billing, log into the master account, then follow these steps.

Reactivate an expired sub-account

To reactivate a sub-account that has expired, while keeping it connected to the master account:

1. Log into the master account site.
2. In the Website Management bar, click Account Center under Billing & Support.
3. In the Sub-Account section, click the area next to the sub-account name.

4. Choose an option from the Plan drop-down.
5. Click Buy Account.

Tip: To reactivate the sub-account as an independent site, first remove the sub-account from the master account.

Remove a sub-account

Note: Currently these steps aren't supported. To unlink a sub-account, contact us.

To remove a sub-account from a master account:

1. Log into the master account site.
2. In the Website Management bar, click Account Center under Billing & Support.
3. In the Sub-Account section, click the area next to the sub-account you want to remove.

4. In the management tray that slides out, click Unlink Account.

The sub-account will expire at the end of its billing period.

Note: If you see a Whoops error, open a ticket so we can investigate the issue.

Note: Removing a sub-account may affect your billing discount.

Delete a master account

Before expiring, canceling, or deleting a master account, we recommend you unlink or remove all sub-accounts.

When a master account is canceled, its sub-accounts will stay active until the end of their billing cycles.

To make billing changes to a linked sub-account after its master account is expired, canceled, or deleted, go to the direct login URL for the master account.

• If there's a Login button in the top right corner, log into the master account to make billing changes for the sub-account.
• If there's no Login button, ensure you're logging in at the direct URL, and that the URL starts with http: instead of https:. If you still can't log in, contact us.

To reactivate a sub-account that's gone offline after its master account has expired, reactivate the master account.

Whoops errors

If you see a Whoops error when you log into a sub-account and click Account Center in the Website Management bar, ask the master account owner to check that neither the master account nor the sub-account has expired.

• If the master account has expired, follow these steps to reactivate the account. After reactivating, confirm the sub-accounts are also reactivated.
• If the sub-account has expired, follow these steps.

If you're still having issues after following these steps, open a ticket so we can investigate and resolve the issue.

View a sub-account's invoices

To view invoices for a sub-account, log into the master account and go to the Billing History area in the Account Center.

Discounted billing

Managing multiple accounts under one master account entitles you to a discount on all accounts. The discount is applied automatically.

The amount depends on the number of linked accounts:

• 2-5 billable accounts - 15% discount
• 5-10 billable accounts - 20% discount
• 11 or more billable accounts - 25% discount