Managing sub-accounts – Squarespace 5

In Squarespace 5, you can add multiple sites as sub-accounts to one master account site. Sub-account owners can edit their own sites, but the master account controls the billing for the master account and all sub-accounts. The option to add sub-accounts is available on all billing plans.

Master accounts:

Manage the billing for all sub-accounts
Need a sub-account's password to log in and edit the site content or account information for that sub-account
May qualify for discounted billing

Sub-accounts:

Have their own, separate site
Log in with their own account name and password to edit content on their own site
Don't have access to billing information for their site
Can change their own site's password and account name

The steps in this guide are for the owner of the master account. If you're the owner of a sub-account site and you need to make a change to billing or sub-account status, ask the master account holder to follow the steps below.

Does my site have sub-accounts?

To see if your site has sub-accounts:

Log into your site.
In the Website Management bar, click Account Center under Billing & Support. Any sub-accounts will display here.

If your site is a master account, its sub-accounts display below the plan information:

If it's a sub-account, you'll see a "This is a Managed Account" message:

If you don't see either of these things, you have a regular account.

Tip: If you're still unsure, contact us and we can find out what type of account you have.

Add a sub-account

Add existing Squarespace 5 websites to a master account to make them sub-accounts:

Log into the master account site.
In the Website Management bar, click Account Center under Billing & Support.
Below the plan information, add the account name and password for the site you want to add to this account.
Click Add Managed Account.

Click Confirm Transaction.

The sub-account will appear in your Account Center.

Change a sub-account's billing plan

To change the billing package of a sub-account, for example from Standard to Unlimited, follow these steps.

Note: Once accounts are linked, the master account and sub-accounts can only be on monthly billing subscriptions.

Logging into a sub-account

To edit a sub-account site, log into it directly:

Go to http://username.squarespace.com/display/Login, replacing "username" with the sub-account's unique identifier.
Use the sub-account's unique identifier and password to log in.

Note: Only the master account can change the billing. If you have access to the master account, log into it, then follow these steps to change the billing.

Reactivate an expired account

If you see an error that says "Sorry. The Squarespace account youraccountname is not available" on your website, your account has probably expired or has been suspended.

Reactivate a sub-account

If you see "Account Expired" and "This is a Managed Account" messages in your Account Center when you log in, your site is a sub-account.

To reactivate a sub-account as an independent site, contact us so we can remove the sub-account from the master account.

To reactivate a sub-account while keeping it connected to the master account:

Log into the master account site. (If the master account is also expired, log in following these steps to update the master account's billing first.)
In the Website Management bar, click Account Center under Billing & Support.
In the Sub-Account section, click the area next to the sub-account name.

Choose an option from the Plan drop-down.
Click Buy Account.

Remove a sub-account

If you want to keep a sub-account live as an independent site, contact us so we can remove the sub-account from the master account.

Otherwise, to remove a sub-account from a master account:

Log into the master account site.
In the Website Management bar, click Account Center under Billing & Support.
In the Sub-Account section, click the area next to the sub-account you want to remove.

In the management tray that slides out, click Unlink Account.

The sub-account will expire at the end of its billing period.

Note: Removing a sub-account may affect your billing discount.

Delete a master account

You can expire, cancel, or delete a master account. Its sub-accounts will stay active until the end of their billing cycles.

If you want to keep a sub-account live as an independent site, contact us before canceling your master account so we can remove the sub-account from the master account.

Whoops errors

If you see a Whoops error when you log into a sub-account and click Account Center in the Website Management bar, ask the master account owner to check that neither the master account nor the sub-account has expired.

If the master account has expired, log in following these steps to reactivate the account. After reactivating, confirm the sub-accounts are also reactivated.
If the sub-account has expired, follow these steps.

If you're still having issues, open a ticket so we can investigate and resolve the issue.

View a sub-account's invoices

To view invoices for a sub-account, log into the master account and go to the Billing History area in the Account Center.

Discounted billing

Managing multiple accounts under one master account entitles you to a discount on all accounts. The discount is applied automatically.

The amount depends on the number of linked accounts:

2-5 billable accounts - 15% discount
5-10 billable accounts - 20% discount
11 or more billable accounts - 25% discount