If there's an "Account not available" error message page when you go to your Squarespace 5 website, your account has closed. This could be due to your account expiring or being canceled, or your site may have been deactivated due to a Terms of Service violation.
If you're moving to Squarespace 7 and seeing this error message, temporarily reactivate your Squarespace 5 site to move its content to your new site.
Tip: If you aren't seeing this error message but are having trouble logging into your site, visit Login troubleshooting instead. If you can't load your site at all, visit My site is down.
Reactivate your site
Click the Login button in the top-right, and log in by entering your account name and password. If the Login button doesn't appear, log in following these steps.
When you log in, you won’t have access to the content or editing functions of the account. You’ll be taken to your Account Center. Depending on your site status, you can:
- Pay your past-due invoice.
- Sign up for new paid service.
- Click Reactivate to reactivate paid service on your account.
Note: When reactivating an account, you must choose a current Squarespace 5 pricing plan. It isn't possible to return to a legacy billing plan.
Troubleshooting
If you aren't able to log in, see the tips below.
| Issue | Next steps |
| I don't see a Login button |
Log in following these steps to reactivate the account. The Login button may take up to 48 hours to appear after your site expires. |
| I can't remember my password | Follow these steps. |
| I reset my password but I still can't log in |
Your site may have been deactivated. Contact us to resolve the issue. |
Note: You’ll receive an auto-reply shortly after submitting a ticket. We respond to every ticket we receive. If you haven’t received a reply after 24 hours, check your email inbox’s spam folder before resubmitting your request.
Reactivate a sub-account
To reactivate a sub-account, follow these steps.
Tip: When a master account is canceled, its sub-accounts stay active until the end of their billing cycles.
Squarespace 7 comparison
If you want to access your site by using an email address and password or social account, upgrade your site to Squarespace 7. To learn more about the benefits of upgrading, visit Squarespace 5 vs. newer versions.