When an invoice renewal date passes and there is an issue charging the credit card on file with your account, a notification will be sent via the email address on file with your account to let you know there is a billing problem. It is a requirement of our Terms of Service that you keep a valid, accessible email address on file so that we can notify you of billing related problems with your account.
Once that notification has been sent, you will have 5 days to update billing information or contact us before the account will be suspended and temporarily deactivated. We handle all account problems and issues personally and if you contact us about a billing issue, we will absolutely work with you to help in any way we can.
Note: If your account is expired, canceled or suspended, you will see a holding page that reads Account Not Available. You can still login, update billing information and either pay a past-due invoice or signup for new paid service. You can reference our guide on this process for more information.