Changing or recovering your password

This guide will show you how to change your password, or how reset it if you can't log in.

Changing your password

If you know your password and want change it to a new one, log in to your account and click Member Profile in the admin bar at the top of your screen.

In the Member Profile area, click Change Password (Secure).

Enter your current password in the field and click Proceed.

In the Account Information section, fill in the old password and new password fields. Then click Save Changes.

Resetting a forgotten password

If you've forgotten your password:

  1. On the login screen, click I Forgot My Password.
  2. Enter the email address associated with your account and click Reset Password.
  3. Check your inbox for an email from The password recovery link only works for one hour after it's requested. If the link expires, re-submit your password reset request.

If you can't find your login page, visit Login troubleshooting.

"Account not available" error message

If you're seeing a holding page that indicates your site isn't available, your account has been deactivated.

Visit "Account not available" error message to learn how to reactivate your site. If you're seeing this error message and have also forgotten your password, open a ticket

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Changing or recovering your password