Login troubleshooting

This guide helps you troubleshoot login issues for Squarespace 5 sites.

For general information about logging in, visit Logging in.

Always use the direct URL to log in

Some Squarespace 5 users encounter issues:

  • When logging in at www.squarespace.com or www.squarespace.com/login.
  • When using an email address to log in.
  • When logging in with the Escape key from a custom domain.

If you’re having issues logging in:

  1. Go to http://username.squarespace.com/display/Login, replacing “username” with your account name. Login must be capitalized.
  2. Use your account name to log in.

Your account name is the unique identifier from your built-in URL. If your built-in URL is http://username.squarespace.com, your account name is username.

Note: If this resolves your issue, it’s a good idea to bookmark the URL so you can use it to log in every time.

I forgot my password

To reset your login password:

  1. On the login screen, click I forgot my password.
  2. Enter the email address associated with your account and click Reset Password.
  3. Check your Inbox for an email from no-reply@squarespace.com. The password recovery link only works for one hour after it's requested. If the link expires, re-submit your password reset request.

If you can’t remember the email address that’s associated with your account, open a ticket.

I can't remember my built-in URL

Your built-in URL is the one you made when you created your site. Your built-in URL will be http://username.squarespace.com, replacing username with your account name.

If you can’t remember your site's built-in URL web address, open a ticket.

My site isn't available

If you're using a custom domain and can't see your site, either:

  • Your domain isn’t properly connected.
  • You used URL forwarding to redirect a domain to your Squarespace site. We don’t fully support URL forwarding as it can prevent visitors from viewing and linking to your website’s URLs.

To resolve the issue, log in with your direct URL and connect your custom domain directly to your Squarespace site. To learn more, visit Connecting a domain to your Squarespace 5 site.

If your public website is displaying a page that indicates your account isn't available, your account has probably expired or has been suspended.

Open a ticket to resolve the issue. You can still log into your site if you know your account name and password. If you forget your password when your account isn’t available, you must contact Squarespace Customer Support to reset it.

Logging in with custom login pages

You can create a custom login page for you and any site members.

Disabling or removing your login page can cause issues with logging in. To resolve this, use your direct URL and account name to log in. Then re-enable your login page in your site Architecture, or create a new one.

Rather than disabling or removing the login page, you can hide the page from the navigation.

Esc key shortcut

Typically, you can log in from any page on your site by hitting the Esc key on your keyboard. Some Squarespace 5 users can’t use this shortcut if they’ve created and then removed a login page. If you’re having issues with the Escape key shortcut, use your direct URL and account name to log in.

Note: If you're having issues logging in from a custom domain with the Escape key shortcut, check your DNS settings using these steps.
Remember, if you’re having trouble logging in:
  • Log in at http://yoursitename.squarespace.com/display/Login, replacing yoursitename with your unique identifier.
  • Use your account name, the unique identifier from your URL, rather than an email address as your login name.
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