Verifying your account ownership

When you contact Customer Care, we might ask you to verify information related to your account. The safety of your account is our top priority, and we request this information to help protect your privacy and content. We don’t share certain information about a Squarespace 5 account or site with contributors other than a site owner.

This guide explains some of the steps we might ask you to take to verify your account ownership.

Tips

  • We’ll never ask for your login information like your password. If you received an unprompted, suspicious email that looks like it's from Squarespace, visit our guide on phishing.
  • When prompted, only share the last four digits of the credit card on file. We'll never request your full credit card number.
  • Whenever possible, open a ticket or reply to us using your account email address. This will help us confirm you have access to your account and help you faster.
  • Ensure your Display Name matches your legal name. This helps us verify your identity if you lose access to the email address on file.

Use your credit card number

We'll sometimes ask you to use the last four digits of your credit card as identification. This is the card on your most recent Squarespace account invoice, which might be different than the card currently on file.

You can find this information with these steps:

  1. Log into your site.
  2. Open the Website Management bar.
  3. Click Account Center under Billing & Support.
  4. Click Billing History.
  5. Find your most recent invoice and click it to view its details.
  6. In the bottom-left corner, under Source, you'll see the last four digits of the card charged. This could be different than the card currently on file.

invoice-last4.png

Other ways to verify

In certain cases, we might ask you to confirm your identity in other ways, like providing an image of a government-issued ID, such as:

  • Driver's license
  • Passport
  • Military ID
  • Permanent resident card

This information is used for identification purposes only, and will never be shared outside our secure system.

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Verifying your account ownership