The configuration window won't open

The configuration window sometimes won't load on Google Chrome or Safari. This issue occurs if you're in Structure Mode and click Configure This Page.

Our engineers are working to pinpoint the issue, but until we find a solution, try the following steps:

To receive notification when this issue is resolved, contact Squarespace Customer Care and ask us to add you to the email follow-up list.

Note: Squarespace 5 is our legacy platform from 2012. Although we still support Squarespace 5, fixing bugs or issues is a lower priority for us while we focus on our current platform, Squarespace 7. Squarespace 7 has an improved editing experience. Learn if moving to Squarespace 7 is right for you.
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The configuration window won't open