How do I recover or change my account password?

Last Updated: Sep 21, 2012 03:55PM EDT

You Have Forgotten Your Password

If you've forgotten your password you can click the I forgot my password link on your login page to reset your account password.

Note: If you are having trouble accessing your login page, you may want to review this guide for logging into your account.

You Know Your Password, But Want To Change It.

If you know your password and want to select a new password, first login to your account and click the member profile link in the admin bar at the top of your screen.

From there, click Member Profile in the options, and click the change password (secure) button to update this.

Account Not Available

If you are seeing a holding page that indicates your account is not available, you can still login using the gray login button, but you will not have the option to recover your password.  Instead, you will need to contact support directly to resolve the issue or reset your account password.

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